Our commitment: complete protection of your information

288sb ("we", "us", or "the platform") provides a safe and reliable online gaming environment for players in Bangladesh. Protecting the privacy of your personal information is our highest priority. This privacy policy ("policy") explains what information we collect, why we collect it, how we use it, and what steps we take to keep your information secure.

By using our services through the 288sb website, mobile version, or any other channel, you are accepting the terms of this policy. This policy should be read together with our Terms & Conditions.

1.1 Registration and Identity Information

When you open an account at 288sb, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Password (stored in encrypted form, never stored in readable form)

1.2 Identity Verification Information (KYC)

We follow a Know Your Customer (KYC) process to ensure secure transactions and prevent financial fraud. The following documents may be requested during this process:

• National ID card (NID) or a copy of your passport
• Proof of address (utility bill or bank statement)
• Proof of ownership of the payment method

These documents are used solely for identity verification purposes and are stored under strict security measures.

1.3 Financial Information

For deposits and withdrawals at 288sb, we support the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Your transaction details (amount, date, method) are stored securely in our system.

1.4 Usage and Technical Information

When you use 288sb, we automatically collect the following information:

• IP address and device type
• Browser type and operating system
• Session duration and pages visited
• Game play history and betting patterns
• Cookie and local storage data

288sb uses the information collected about you only for the following legitimate purposes:

2.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing bonuses, rewards, and VIP benefits
• Tracking gaming history and balance

2.2 Security and Fraud Prevention

• Detecting and blocking suspicious transactions
• Preventing attempts to create multiple accounts
• Ensuring minors are firmly kept out
• Addressing cybersecurity threats

2.3 Customer Support

When you contact us via our 24/7 live chat or by email ([email protected]), we use the information from that conversation to resolve your issue and improve the quality of our service.

2.4 Responsible Gaming

By monitoring your gaming behaviour, we are able to identify possible signs of addiction and provide timely support. This is an important part of our Responsible Gaming policy.

2.5 Service Improvement

We use anonymous statistics to improve the gaming experience, payment process, and site functionality. This does not include any personally identifiable information.

288sb does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in limited circumstances:

3.1 Service Providers

Information is shared only as necessary with direct service partners such as payment processors (bKash, Nagad, Rocket, Upay, bank transfer), game technology providers, and cybersecurity firms. These partners are required to comply with 288sb's privacy standards.

3.2 Legal Obligations

We are legally required to provide information in response to valid demands from government or regulatory authorities under applicable laws and regulations in Bangladesh. Only the minimum necessary information is provided in such cases.

3.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. You will be notified in advance in such a case, and the new entity will be required to uphold the same privacy standards.

288sb uses cookies and similar technologies to ensure the smooth functioning of the website and to improve the user experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: Used to maintain login state, security verification, and session management. The site will not function properly without these.
• Functional cookies: Used to remember your preferred language, theme, or other settings.
• Analytics cookies: Used to understand which parts of the site are used most and to improve the service.

4.2 Cookie Controls

You can delete cookies or refuse new cookies through your browser settings. However, disabling essential cookies will limit many features of the site and may prevent you from logging in.

288sb applies industry-standard security measures to keep your information safe:

5.1 Encryption

All web traffic on our platform is secured with SSL/TLS encryption. This means all data exchanged between your browser and our servers is encrypted — no third party can read it.

5.2 Password Protection

Your password is never stored directly. It is transformed using a strong hashing algorithm in a way that makes recovering the original password impossible.

5.3 Access Control

Only authorised personnel can access specific data within our systems, and all access is strictly logged. No one who does not need to can access your financial or identity information.

5.4 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a set period to meet legal obligations and prevent fraud, after which it is securely deleted.

As a 288sb user, you have the following rights regarding your personal information:

6.1 Right to Access

You may request at any time to know what information we hold about you. We will provide a copy of that information within a reasonable time.

6.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request that it be corrected. You can also update many details directly from your account settings.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this request may not be possible to fulfil where legal obligations or ongoing investigations apply.

6.4 Right to Object to Processing

You may object to your information being used for marketing or analytical purposes. In such cases, use of your data for those purposes will be stopped.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via live chat or email ([email protected]). We will verify your identity and act as quickly as possible.

288sb is for those aged 21 and above only. We never knowingly collect personal information from minors. Age verification is mandatory during the registration process, and we require additional verification in cases of suspicion.

If you are aware that a minor's information is in our database, please contact us. We will promptly delete that information and close the associated account.

The 288sb platform includes content from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These third-party providers follow their own privacy policies. 288sb is not responsible for their collection or use of information.

For payment processing, the privacy policies of mobile financial service providers such as bKash, Nagad, Rocket, and Upay apply. Once a transaction is completed, the relevant information is governed by the policy of that platform.

288sb reserves the right to update this privacy policy as needed. For significant changes, we will notify you in the following ways:

• Displaying a notice on the main page of the site
• Sending a notification to your registered email address
• Displaying a notification when you log in to your account

Continued use of 288sb after any changes means you have agreed to the revised policy. We therefore recommend reviewing this page regularly.